Managed IT Services

Our approach revolves around engaging with an

organisation and its system’s users.

 

ThirdByte’s IT management and support model is a modern, solution oriented and cost effective approach to providing fully managed IT support services for small to mid-market organisations and businesses.  As your fully dedicated IT support department we are 100% focused on creating a normalised state of the art IT infrastructure that can be proactively managed allowing us to attack issues before they become business interruptions.

What Makes Our Managed IT Services Cost-Effective?

Our business model is an unlimited IT support model for one flat monthly fee no matter how many hours we invest in your day to day IT support and because we are motivated by reducing the amount of issues we are working on we place a priority on providing an exceptionally strong, multi-layered cybersecurity defense system and being proactive to drive efficiencies and uptime for your network and because properly maintained technology gives you a lower total cost of ownership and more efficient use of your time.

ThirdByte’s full range of  IT Services enables you to make the best use of IT in your organisation within available budgets and inline with targets and goals. Our flexible approach means that we can undertake a full outsource of your IT, or work in a co-source capacity alongside existing teams and service providers.

 

The ThirdByte Difference

  • Service Quality – KPI driven with heavy emphasis on First Contact Resolution and world-class Customer Experience.
  • Innovative – Proactive toolsets deployed for support and monitoring, and access to next generation solutions like User Experience Monitoring and IT Process Automation.
  • Coverage – 24/7/365 UK manned Service Desk.
  • Flexible – Service solutions are tailored on a customer by customer basis, with modular or co-source options available alongside full outsource.
  • Evolving – Our Services become more all-encompassing as our knowledge builds – we never rest on our laurels and constantly look for opportunities to improve or extend the benefit of our services.
  • Service Management – A relationship (as opposed to commercial) led approach to Account Management.

What’s Included in our Managed IT Services?

  • 24/7 x 365 Monitoring/Alerting of IT issues, allowing for proactive maintenance.
  • Increased Always on Security and Secure Cloud Backups of critical servers and data.
  • On Premises and Cloud Soloutions, Management and Support.
  • Operating System Patch Management.
  • Application Patching for all business applications.
  • Fully Managed AntiVirus and Anti-Malware Software for all Endpoints.
  • Internet Security and Website Filtering.
  • Reliable Helpdesk Support with a fixed pricing model, ensuring cost predictability.
  • Peace of Mind (Increased Reliability & Much Less Downtime).
  • Freedom to focus on strategic initiatives rather than wasting time with IT headaches.
  • A valuable CIO service and dedicated account management.
  • Full Vendor Management.

Our proactive and solution oriented approach to IT service prevents you from finding out there is a problem in the first place. We are delivering excellent services to our customers, including remote network support, desktop and security monitoring, patch management and remote data back-up. Not to mention 24/7/365 support and technical assistance.