About Us

We deliver tailored and flexible services with a passion

 

ThirdByte are a successful growing Managed IT Services Provider with a difference.

In keeping with our core service company values we are reliable, agile and pragmatic. This means building end-to-end managed service solutions that are tailored to your specific business requirements.

Our pro-active services are delivered from the UK on a 24/7/365 basis to a world-class standard. Through our range of Managed IT Services our goal is simply to enable you to make the best use of IT in your business within available budgets.

ThirdByte is positioned as a credible alternative to the ‘usual suspects’ Managed Service Providers (MSP’s) and IT outsourcers who offer box shifting rigid support solutions often from off-shore contact centres.

The ThirdByte Difference

  • Service Quality – KPI driven with heavy emphasis on First Contact Resolution and world-class Customer Experience.
  • Innovative – Proactive toolsets deployed for support and monitoring, and access to next generation solutions like User Experience Monitoring and IT Process Automation.
  • Coverage – 24/7/365 UK manned Service Desk.
  • Flexible – Service solutions are tailored on a customer by customer basis, with modular or co-source options available alongside full outsource.
  • Evolving – Our Services become more all-encompassing as our knowledge builds – we never rest on our laurels and constantly look for opportunities to improve or extend the benefit of our services.
  • Service Management – A relationship (as opposed to commercial) led approach to Account Management.

ThirdByte take the best parts of the processes and technologies deployed by the larger MSP’s and then deliver them with people who genuinely care.

  • Managed services allows us to proactively monitor your systems to find problems before they find you.
  • Access to a friendly help desk providing support for all clients.
  • A range of plans means you can get as much or as little coverage as you need.
  • Flexibility lets us support you through all sorts of changes in your business.
  • Broad expertise means we can help you through all phases of IT – from designing systems to implementing them and supporting your day to day operation.

Contact us [email protected] or fill in the form. We'll get back to you in 30 minutes or the pizza is free.

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